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Eden Heights Glamping

FAQ's

Check in is from 3pm and check out is strictly by 10am on the day of departure

Unfortunately we are unable to offer a later check out, due to the turn around time for the pods and hot tubs.

Up to two well behaved dogs are welcome in Alanna, these must be added to your booking as a nightly charge will apply.

We unfortunately are unable to welcome any animals including dogs in Eden and Willow, anyone found to have brought dogs into the pet free pods may be asked to leave site and pay a cleaning surcharge, in such cases no refunds will be issued.

Each of our pods can sleep up to 4 people. They all have a comfortable king size bed, suitable for 2 adults and a sofa bed, which can hold 2 adults / children.

Our price is based on 2 adults, there will be an additional charge of £10 per person per night

Smoking and vaping is strictly prohibited in the pods. Anyone found to have been smoking, will incur a cleaning charge.

Each pod is allocated 1 car parking space, which is in the designated car park not far from the pods.

Please contact us if you require more than one space and we will try to accommodate this.

Appleby in Westmorland is a 5 minute drive away. The town boasts a large Co-op, along with takeaways, a chip shop, pubs, florist, hair salons and a petrol forecourt.

BBQ’s, fire pits and log/ fuel packs are available to hire from us, as an extra which can be included at time of booking. Your own disposable BBQ or charcoal, is strictly prohibited due to health and safety reasons.

Yes we can take group bookings for all 3 pods by prior arrangement with Eden Heights Glamping. A security deposit of £200 will be taken and will be refunded at the end of the stay, if there are no damages, breakages or extra cleaning and maintenance required. Unfortunately Stag or Hen parties are not permitted. 

If you are interested in a group booking, email us at info@edenheightsglamping.co.uk

We have a 2 night minimum stay policy, so regrettably we don’t offer single night bookings. Occasionally 1 night booking special offers may become available and will be advertised on our social media pages.

Cancellations made more than 28 days before the holiday will be subject to a 50% cancellation fee, equal to your non refundable deposit paid at time of booking. Any cancellations made within 28 days of the holiday start date, will not be refunded.

Full instructions will be available at the pod for when you arrive. We will also send a detailed video explaining how to use the log burner and other instructions before you arrive, so you can familiarise yourself. Please make sure you read the hot tub rules carefully, before operating

Yes. WI-FI is available.

Yes please contact us at info@edenheightsglamping.co.uk to add on any extras that you require.

Yes please contact us if you require a travel cot for your stay.

Please leave the pod clean and tidy. We ask that you put all rubbish into the large bins by the car park and wash up any dishes before you leave. Guests that leave the pods in an unsatisfactory state, will incur a cleaning charge (taken from the card used to pay for your stay).

Please let us know immediately if you break of damage anything during your stay. Guests that fail to do this, will be charged for any breakages or damages that occur (this will be taken from the card used to pay for your stay).